Fraud Awareness Alert: Protect Yourself from OTP and Impersonation Scams

At Deem, your security is our priority. As digital banking continues to grow, fraudsters are becoming more sophisticated in how they target customers.

From impersonation calls to phishing messages, these scams are designed to create urgency and gain access to your sensitive information.

Understanding how these scams work is the first step to protecting yourself.

Common Banking Fraud Scams to Watch Out For

Fraudsters continuously evolve their tactics. Here are some of the most common scams to be aware of:

1. Bank Impersonation Calls

Scammers may pose as representatives from banks, government authorities, or financial institutions.

They often claim:

• There is a suspicious transaction on your account
• Your card will be blocked
• Immediate verification is required

Their objective is to pressure you into sharing sensitive information such as your OTP, card details, PIN, or Emirates ID.

 

2. OTP Fraud

One-Time Password (OTP) fraud remains one of the most common threats.

Fraudsters attempt to obtain the OTP sent to your mobile device to authorise transactions.

Important: Once shared, an OTP can be used immediately to complete unauthorised transactions.

 

3. Phishing Messages

You may receive SMS, email, or WhatsApp messages that appear to be from your bank.

These messages often:

• Contain suspicious links
• Ask you to “verify” or “update” your account details
• Mimic official branding to appear legitimate

Clicking on these links can lead to fraudulent websites designed to capture your information.

 

4. Social Engineering Tactics

Fraudsters rely on creating urgency and fear to influence decisions.

Common tactics include:

• Claiming your account will be blocked
• Warning of fraudulent activity
• Requesting immediate action

These tactics are designed to make you act quickly without verifying the source.

 

How to Protect Yourself

Staying safe requires awareness and simple precautions:

✔ Never share your OTP with anyone
✔ Do not disclose your card details, CVV, PIN, or passwords
✔ Avoid clicking on unknown or suspicious links
✔ Always verify the identity of anyone claiming to represent your bank
✔ Access your account only through official Deem channels (app or website)
✔ Report suspicious calls or messages immediately

 

Important Reminder

Deem will never ask for your OTP, PIN, password, or full card details via phone calls, SMS, or WhatsApp.

If you receive any suspicious communication claiming to be from Deem, please report it immediately through our official customer care channels.

 

Stay Alert. Stay Secure.

Fraud prevention starts with awareness. By staying informed and cautious, you can protect yourself from evolving threats and keep your finances secure.