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Understanding how to read your credit card statement in the UAE helps you track spending, identify charges and manage your repayments. Your monthly statement contains important details, including your outstanding balance, minimum amount due, payment due date and transaction history.
For Deem Credit Cardholders, reviewing these details each month can help you plan repayments, avoid unnecessary charges and identify transactions that require attention.
This guide explains the key terms on your credit card statement, the difference between statement and current balances, and how to review your transactions before the payment due date.
What Is a Credit Card Statement?
A credit card statement is a monthly summary of your account activity during a billing cycle. It shows your transactions, payments, applicable interest and fees, and the outstanding balance recorded at the end of that period.
Your billing cycle may not match the calendar month, so it is important to check the dates covered by your statement.
Under the Central Bank of the UAE’s Consumer Protection Standards, credit card statements must be provided at least monthly and contain key information about balances, payments, interest, fees, transactions and complaint channels.
Key Credit Card Statement Terms Explained
Understanding these terms can help you review your statement more effectively:
Reviewing these figures together gives you a clearer understanding of your spending, repayment obligations and available credit.
Statement Balance vs Current Balance: What Is the Difference?
One of the most common questions about credit card statements is the difference between the statement balance and current balance.
Your statement balance represents the amount recorded when your billing cycle closes. It includes transactions and applicable charges posted during that cycle, after accounting for payments and credits.
Your current balance reflects subsequent account activity, including new purchases, payments, refunds and other posted transactions.
Example: Statement Balance vs Current Balance
Suppose your credit card statement shows an outstanding balance of AED 3,000.
After the statement is issued, you make a new purchase of AED 500, followed by a payment of AED 1,000 that is credited to your account.
Your updated current balance would be AED 2,500, while your original statement balance would remain AED 3,000.
This example illustrates why the two figures may differ.
Before making a payment, check which payments have already been credited towards your statement balance and how much remains due.
Remember that your available credit is different from your outstanding balance. Pending transactions or temporary authorisations may also reduce the credit available to you before appearing on your monthly statement.
How to Find Your Credit Card Payment Due Date and Minimum Amount Due
Your statement’s payment summary contains some of the most important information for managing your credit card.
Payment Due Date
The payment due date is the deadline by which your required payment must reach your card account.
It is different from the statement date, which indicates when your monthly bill was issued.
Deem’s Credit Card Key Facts Statement specifies a payment due date 21 days after the statement date.
For example, if your statement is issued on 1 October, your payment due date would be 22 October.
Always refer to the due date stated on your individual statement and allow sufficient time for your payment to be processed.
Minimum Amount Due
The minimum amount due is the lowest payment required for that billing cycle under your credit card’s terms.
Paying this amount by the due date helps you avoid late payment charges. However, paying only the minimum generally leaves part of your outstanding balance unpaid, which may result in additional interest charges.
For Deem Credit Cards, the minimum payment calculation may include applicable monthly instalments, fees, VAT, insurance premiums and overdue or over-limit amounts.
Always refer to the minimum amount due shown on your statement rather than calculating it based solely on your purchases.
You should also review any minimum-payment warning or repayment illustration included in your statement, as this helps explain the longer-term cost of making only minimum payments.
For more information, read Deem’s guide to Credit Card Minimum Payments Explained.
How to Understand Credit Card Interest, Fees and Charges
Your credit card statement may include charges in addition to your purchases.
Review these entries separately to understand how they contribute to your outstanding balance.
Interest and Finance Charges
Interest is generally charged when applicable balances are not repaid in accordance with your credit card’s terms.
For Deem Credit Cards, interest is not charged on eligible retail purchases when the full statement outstanding balance is paid by the payment due date, subject to the applicable terms.
Different interest conditions may apply to cash advances, instalment plans and balances carried forward from previous billing cycles.
If you do not pay your full statement balance, interest may be calculated according to the applicable transaction dates and contractual terms, rather than beginning only after the payment due date.
Review your statement to understand the finance charges applied and contact Deem if an amount requires clarification.
Common Credit Card Fees
Depending on your card usage and applicable terms, your statement may include:
If you have an Easy Payment Plan, compare the monthly instalment shown on your statement with your agreed repayment schedule.
For a more detailed explanation, explore Deem’s guide to Credit Card Fees in the UAE.
You can also review Deem’s Credit Card Key Facts Statement and Schedule of Fees and Charges for the applicable product terms and charges.
How to Review Transactions on Your Credit Card Statement
Reviewing your transactions regularly can help you track spending, identify incorrect charges and detect potentially unauthorised activity.
Check Transaction Dates and Merchant Names
Compare the transactions listed on your statement with your receipts, online purchases and payment confirmations.
The transaction date may differ from the posting date. Purchases made close to the end of a billing cycle may appear on the following month’s statement if they are processed later.
Merchant descriptions may also differ from the store or application name you recognise.
Check the amount, date and purchase details before determining whether a transaction is unfamiliar.
Verify Payments and Refunds
Ensure that payments made towards your credit card have been credited to your account.
If you are expecting a merchant refund, confirm that the corresponding credit has appeared.
Keep payment and refund confirmations until the amounts are reflected in your account.
Review International Transactions
If you have made purchases in a foreign currency, check the AED amount billed and any applicable currency conversion or international transaction fees.
The final amount may differ from the estimated value displayed when the purchase was made.
Understand Pending Transactions
A pending transaction is a payment that has been authorised but has not yet been fully processed and posted to your account.
Pending amounts may temporarily reduce your available credit before appearing in your transaction history or monthly statement.
For more information, read Deem’s guide to Pending Credit Card Transactions.
How to Access Your Deem Credit Card Statement
Deem Credit Cardholders can conveniently access their account information and monthly statements through Deem’s digital channels.
Deem Mobile App
Log in to the Deem Mobile App to review your credit card account and access your statements through the Statements section.
Deem Web Portal
Log in to the Deem Web Portal using your registered credentials to check account balances and download your credit card statements.
What to Do If You Find an Incorrect or Unfamiliar Transaction
If you notice an unfamiliar transaction, duplicate charge, incorrect amount or missing payment on your statement, it is important to act promptly.
Step 1: Review the Transaction Details
Compare the transaction against your receipts, payment confirmations and merchant records. Check whether the purchase may have been made using a supplementary card.
Step 2: Contact Deem Customer Care
If you cannot identify a transaction or suspect fraudulent activity, contact Deem immediately on 600 525550.
Do not wait for your next monthly statement to report a potentially unauthorised transaction.
Step 3: Follow the Dispute Process
Deem can guide you through the applicable transaction dispute process, including any required forms and supporting documentation.
Submit your dispute within the applicable reporting timeframe and retain the case reference for follow-up.
Step 4: Confirm Your Payment Obligations
Raising a dispute does not automatically suspend your credit card payment obligations.
Confirm with Deem which amounts remain payable while the disputed transaction is being reviewed.
As an additional security precaution, never share your OTP, PIN, CVV or account password with anyone claiming they need these details to reverse a transaction.
Make Reviewing Your Credit Card Statement a Monthly Habit
Understanding your credit card statement is an important part of managing your finances responsibly.
Review your monthly balance, payment due date, minimum amount due, transactions and applicable charges to stay informed about your repayment commitments.
With the Deem Mobile App and Web Portal, you can conveniently access your credit card statements and keep track of your account.
You can also explore Deem’s Credit Card Payment Options to choose a convenient way to settle your monthly dues.
For assistance with your statement, account balance or transactions, contact Deem Customer Care on 600 525550.
Frequently Asked Questions
Your statement balance is the amount recorded when your credit card billing cycle closes. Your current balance reflects subsequent posted transactions, payments and credits. The two amounts may therefore differ.
Look for the Minimum Amount Due or Minimum Payment Due in the payment summary of your statement, alongside the payment due date. This is the minimum amount you are required to pay for that billing cycle.
Outstanding balance generally refers to the unpaid amount on your credit card account as of the stated date. It may include purchases, previously unpaid balances, interest and applicable fees, after accounting for payments and credits.
Credit card statements are generally issued monthly. Deem provides monthly credit card statements within the agreed billing cycle, allowing customers to review transactions, balances and payment obligations.
Check the transaction details against your purchases and receipts. If you still cannot identify it or suspect fraud, contact Deem Customer Care immediately on 600 525550 and follow the applicable dispute process.
You can access and download your Deem Credit Card statement through the Deem Mobile App or Deem Web Portal.
Terms and conditions apply. Please refer to your credit card statement, the current Key Facts Statement, Schedule of Fees and Charges, and applicable product terms for details of your repayment obligations, interest and charges.
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